✏️ Introduction
Interview feedback is most valuable when it reflects a range of perspectives - especially during panel interviews, where multiple team members are involved in the decision-making process.
That’s where Panel Scoring comes in. This feature allows several users to complete the same Interview Feedback questionnaire for a candidate, automatically calculating an average score based on all responses. It ensures a more balanced and collaborative assessment process.
In this guide, we’ll walk you through how to set up and use Panel Scoring - from creating the necessary questionnaire to viewing individual and average feedback scores - all to help you make fairer, more informed hiring decisions.
📋 How To Create An Interview Feedback Process Questionnaire
Once enabled on your platform, the first step you need to take is to create an Interview Feedback Process Questionnaire.
A Process Questionnaire is simply another way of saying “internal” questionnaire, i.e. something that your internal users can complete.
This is created in the same way as any other questionnaire in the platform, via the “Tools” menu (or “Jobs” menu, depending on your configuration):
When creating you should make sure that your questionnaire type is “Interview Feedback”:
For further information on how to create a questionnaire, please see our 🖱️ further guidance here.
💼 How To Add A Process Feedback Questionnaire To A Job
Once created, you will need to add your questionnaire to a job or template, via the “Candidate Processing” section under “Interview Workflow” of the 🖱️ job creation process.
Under “Interview Workflow” you will see “Interview Feedback Questionnaire” (1) - click the drop-down list to see your available questionnaires, and simply select the relevant one to add to your job.
💼 How To Add Multiple Process Feedback Questionnaires To A Job
Navigate to your platform, and head to your Jobs List.
Whilst on your jobs list, click on the "edit job" button.
You will now be taken to the Job Edit screen, scroll down until you get to the "Interview Stage". Under the "Interview Workflow" drop-down, select the "Interview process" option.
You will now see a list of multiple drop-downs for various interview stages.
If you would like more information on customising your interview workflow, see our further guidance here.
Work down the list and use the drop-down to select the relevant process questionnaire for each interview stage option.
In the example below, you can see that we have selected a process questionnaire that we have named "Interview stage 1" option under "Telephone/Teams interview".
Repeat as needed.
Make sure to name your process questionnaires titles that are easy to assign to each stage.
As you can see from this guide we have named our process questionnaires after each stage to make this process easy.
You will now see your completed list of interview stages.
Once you are happy with the above, click "finish/save and continue later" to complete the first part of this process.
📝 How To Complete Multiple Process Questionnaires
In order to complete your attached process questionnaires, navigate to your Jobs List and the interview bucket.
Hover over the question mark icon to view the interview stage pop-out. Now click on "Complete this stage" under the relevant interview stage.
You will now be taken to your chosen process questionnaire, for the interview stage you have selected. You can now begin to fill this in.
Work your way through the process questionnaire, completing each question thoroughly.
The questions included in the process questionnaire will be based on your own internal questionnaires created within your organisation.
Once you have completed your questionnaire, click "Continue" to complete the process.
Panel scoring remains fully supported when using multiple process questionnaires. You can view any panel scoring options in exactly the same way as outlined in the section above, and the system will show any scores in the pop-up next to each candidate (1).
Whilst on one of your multiple process questionnaires, you will see the option to add a score - this is no different from using a single process questionnaire with panel scoring on.
💯 How To View Questionnaires Scores & Submissions
Once the questionnaire has been added to a job, when a candidate is moved to “Interview” in the application journey, you will see an icon on each candidate’s profile.
What you see within the panel scoring area can vary depending on the level of visibility your user profile has been given. This ensures that different teams and hiring managers only access the information that’s appropriate for their role.
➡️Seeing Your Score vs. Seeing the Average Score
Depending on your User-Type, you may see:
Full Visibility
- The questionnaire icon shows an average score, giving you an overview of how all panel members have scored.
- When opening the questionnaire, you can also view responses submitted by all managers.
This is typically used by those who oversee the full evaluation process.
Limited Visibility
- You’ll see the questionnaire icon without an average score.
- After submitting your own score, the icon turns green, confirming your submission.
- You will only see your own score, and not the combined average.
This setup is often used to prevent hiring managers from being influenced by each other’s scoring.
➡️Seeing Other Panel Members’ Scores at Different Stages
In some setups, you may also see how other panel members have scored candidates at earlier or later stages in the process.
In others, you’ll only see your own scoring activity.
This depends on whether your user-type is set up to show scoring indicators across the full recruitment journey.
If you do not have Panel Scoring enabled:
- Only 1 person can complete the interview feedback questionnaire if Panel Scoring is not enabled
- To do this, you need to click the orange square with a ? (highlighted above), and complete the necessary actions.
Once Panel Scoring has been enabled:
- Now, multiple users can click on the orange square and complete the questionnaire that has been attached to the job.
Once a user has completed the questionnaire, the icon will turn green:
- As you can see, the score given by that individual user is displayed on the icon.
If you would like to see a full copy of the questionnaire that has been filled in, simply hover over the “actions” button (downward facing arrow) (1):
You can click on this pop-out to see the full questionnaire and download a PDF copy if needed (1):
When a new user goes to provide feedback on the candidate, they will see the previous score given by other users, but the icon will show as orange, indicating that they need to complete the questionnaire (1):
Once that new user completes their version of the questionnaire, the icon will again turn green (indicating that it has been completed), and the average score will be recalculated and displayed:
Once all of the relevant people have completed the questionnaire, you are able to see their responses by hovering over the score section of the icon:
- Here you can see who has completed the questionnaire and the score they individually gave the candidate, as well as the average score given to the candidate.
If you click on the arrows next to the scores, you can see the individual responses that the user gave:
To return to the candidate and the job, simply click the “X” in the top right-hand corner of the questionnaire.