Using SMS for communication

Learn how to use SMS via your ATS.

🎓Feature

To use SMS it will need to form part of your contract with Tribepad.
If you are interested in using SMS, please contact your Account Manager at Tribepad.

Overview

Most people have access to a mobile phone, so SMS technology is an efficient and effective tool for communicating with candidates.

SMS can be used in addition to speaking to a candidate and emailing a candidate.

Some examples of when you might use SMS;

When inviting a candidate to book an interview.
When confirming interview details such as date, time, location and who the candidate will be meeting.
Generating reminders.

SMS notifications can be set to generate automatically on a per job basis & they can be sent on an adhoc basis.

Enabling SMS notifications on a per job basis

If selected on any job, an SMS will be sent to any candidate that has a confirmed interview slot.

The SMS reminders are automatically generated as follows;

If the interview is due to take place within the next 24 hours, an SMS reminder will be generated instantly.

If the interview is more than 24 hours away, the reminder will be sent when it is 24 hours before the interview.

You may only send an SMS to a candidate within the same country that you are based.

The candidate will need to have a valid mobile number on their profile.

How to set up a reminder;

- Go to page 1 of the job creation process and scroll down the page to find
  'Enable SMS Notifications'.
- Select the check box (if it isn't already selected by default).
  You can deselect the check box if you do not want to send reminders.
- Ensure that you save your selection.

Automatic SMS reminders will now be generated as per the SMS criteria mentioned above.

If you would like to change the wording of an SMS;

If your organisation is in the process of setting up SMS please speak to your Account Manager at Tribepad.
If you are already using SMS, please speak to your main ATS lead within your organisation.

Sending an SMS when confirming a job interview

- Select the candidate/s that you would like to send interview confirmation to.
- From the Options menu select 'Confirmation of Interview'.

A pop up will appear

By default the checkbox next to 'SMS to be sent to candidates with valid mobile numbers' will already be selected so when you generate the email an SMS will also be sent.

Here is an example of an SMS.

Sending an SMS when inviting a candidate to book an interview

- Select the candidate/s that you would like to invite to book their own interview.
- From the Options menu select 'Invitation to book interview'.

A pop up will appear.

By default the checkbox next to SMS will already be selected so when you generate the email an SMS will also be sent.

Here is an example of an SMS.

If you don't want to send an SMS;

- Deselect the SMS checkbox.

Sending an adhoc SMS

There may be an occasion where you would like to send one or more candidates an Ad-hoc SMS, you can select this option by taking the following steps;

- Select the relevant role from the ‘Job List’.
- Select the checkbox against the candidate/s that you would like to send an SMS to.
- Select the 'Options' menu.
- Select the 'Other Options' menu.
- Select 'Send SMS'.

You will be presented with the option similar to the screenshot below.

Select the content box next to 'Message' and add the text that you would like to send to the candidate.
Select 'Send'.

There is a character limit when sending an SMS as shown in the character count above.

Characters include letters, numbers, spaces and all punctuation.

Reviewing the status of an SMS

- Go to the candidate profile and select the 'Tool' menu.

If an SMS is sent to a candidate you will be able to view;

The status of the SMS.
The originator.
The SMS is sent from your brand or the brand they applied to if your organisation supports multiple brands).
The body of the SMS.
The date the SMS was sent.