Delayed Rejections

This article will cover what Delayed Rejections are and how they work


Delayed Rejections are a feature that can be enabled for your organisation.

If you are a brand new customer and you are interested in using this feature, please speak to your Service Delivery Manager.

If you are an existing customer, please speak to the main ATS lead within your organisation.

Once you reject a candidate, an email is automatically generated in order to notify the selected candidate that they haven't been successful in their application for the current role.  If you do not use the Delayed Rejection feature, the email will be generated as soon as you carry out the action.

The Delayed Rejection feature, however, allows you to postpone generating the rejection email by a minimum of 24 hours.

How do Delayed Rejections work? 

Tribepad will need to enable this feature for your organisation and ensure it is configured in accordance with your requirements. 

The minimum time frame for delaying the email is 24 hours, with no upper limit.  You will need to advise Tribepad of the delay period that you require.

Once the process is complete, Tribepad will send through confirmation and there is no further action required other than to continue with your recruitment process as normal.

When a candidate has been rejected any email communications that are due to be sent will show in the candidate's profile as 'Queueing' until the email has been processed.

Please note:

Delayed Rejections and Pending Rejections are two different features, for more information on Pending Rejections please click here